Know your customers, reach every one. Take your business further.

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40%

Thorough analysis and personalization increase company revenue

McKinsey & Company survey

71%

Customers stressed by irrelevant messages

Salesforce / Gartner survey

80%

Customers demand experiences optimized for them

McKinsey survey

PERSONALIZED MA

MA

Personalized content
for every customer

CDP multi-platform management dashboard

UNIFIED CDP

CDP

Scattered social & web, now unified.

Data-driven

Visualize and analyze customer behavior
for a true marketing approach.

InstagramAuto-send when someone “likes” a post

Trigger type
Analyzing…
Misaki Sato

Highly engaged in family events

  • #Searching for gifts
  • #Viewed Father’s Day feature
  • #Choosing as daughter / wife
  1. Aware
  2. Interest
  3. ConsiderChoosing a gift
  4. Decide
Survey answers
“I want to say thank you”
“Something practical”
Next action

Send a limited sale at 9 PM, one week before Father’s Day

Analyzing…
Total engagement 1,248 ▲ 32%
  • Peak time8 PM
  • Top dayFriday
Top users
Workflow

The flow of results

Turn reactions on social media and your website into customers.

  1. STEP 01 · CMS

    Easy content creation

    AI even helps write the copy. DM outreach on social and LINE, made quick and easy.

    About CMS →
  2. STEP 02 · MA

    Auto-delivery matched to hobbies and interests

    Spot each customer’s tastes from the themes of posts they liked.
    Maximize engagement with DMs that truly resonate.

    See MA features →
  3. STEP 03 · CDP

    Visualize every action

    Record interests and behavior changes in real time.

    See CDP management →
  4. STEP 04 · AI Analysis

    AI analysis & the next step

    AI learns each customer’s traits and behavior patterns from real data.
    It derives the next step for each customer.

    See AI analysis →
  5. STEP 05 · CDP

    Better service & maximum LTV

    You already know the customer’s state.
    Service and delivery that fit each customer prevent drop-off, and grow them into lifelong customer assets.

    See CDP features →
What you can do

Key solutions

CDP Customer Data Platform
Analytics Analytics
AI Customer Analysis AI Customer Analysis
MA Marketing Automation
Management

Management

Centrally manage customer data, social DMs, and website chat across every platform in one place.

Multi-platform chat

Delivery and chat, without switching tabs.

  • Send DMs & chat
  • Content & survey delivery
  • Inquiry handling
  • Conversation & behavior log collection

User management

Filtered search, and integration with existing systems and Salesforce.

  • Existing system integration
  • Platform filters
  • Salesforce integration

User detail management

  • Login
  • Message sent
  • Survey answered
  • Activity history
  • Analysis records
  • Survey records
  • Billing info
Analysis

Analytics

Approaches toward preventing drop-off.

Platform analytics

Helps you measure campaign effectiveness and validate approaches to prevent drop-off.

  • Time-series trends
  • Funnel analysis
  • Insights
  • KPI scores

Predictive Analysis

Predictive Analysis Overview: short-, mid-, and long-term user count forecasts with charts

Track the gap against actual results on a chart. Get ahead of traffic swings and demand shifts.

  • 24-Hour Forecast
  • 1-Week Forecast
  • 1-Month Forecast
  • Short- to long-term charts
  • Confidence & trends
AI Customer Analysis

AI Customer Analysis

Analyze every customer and recommend the next move.
Deliver high-level engagement.

Full user analysis

Bring behavior patterns and payment data onto one screen. Deliver the optimal personalized approach.

  • Engagement phase
  • Activity trends
  • View trends
  • Platform type
  • Survey response history
  • Payment tendency analysis

AI user profile analysis

Presents the next approach to take.

  • Overall summary
  • Key values
  • Behavior-change stage
  • Recommended approach
  • MBTI
Marketing Automation

Marketing

Deliver customer- and trend-aligned outreach with people and AI.

Marketing visual: delivering coupons and shop links triggered by reactions
Live UI: auto-send DMs linked to comments
SCENE 01

A coupon for someone about to leave

SCENE 02

Answer the survey, then get a coupon

Industries

Industry use cases

Trusted by major bridal enterprises, local governments, newspapers, and organizers of large-scale events across a wide range of industries.

01

From analysis to in-store visits

Visual of turning AI customer analysis into in-store performance

Understand behavior change and personality with AI customer analysis, then deliver peak performance at the visit.

02

Corporate marketing

Visual of accelerating nurture with intent prediction and automated follow-up

Predict prospect intent and accelerate nurture through ongoing use with no-code campaigns and automated follow-up.

03

Newspapers & local media

Visual of anticipating churn from subscription and readership data to protect LTV

Anticipate churn from subscription, readership, and social reactions, then protect LTV with article-interest offers and surveys.

04

Government, tourism & events

Visual of detecting attendance via QR and beacons to drive return visits and map local fans

Catch event attendees with QR, beacons, and more. Drive return visits and visualize local fans to grow LTV.

Contact

A “customer understanding” approach that drives results. Let’s talk today.

Contact us